General Conditions and Terms of Business

By completing the booking process, you confirm that you have read, understood, and accepted the General Conditions and Terms of Business presented below and that you recognize their unrestricted legal validity.

1. Scope of Services

Via this website, HGV Service Genossenschaft (and its associates and sales partners) provide an online platform which the hotel industry (hotels, inns, B&Bs, etc.) can use to offer their rooms / apartments / suites and similar lodgings and through which you can book reservations. By placing a reservation via this Internet service, you enter into a legally binding contractual relationship with the given lodgings establishment. Immediately after completion of the booking process, HGV Service Genossenschaft then functions exclusively as a mediator between you and the given lodgings establishment to which your booking data is transmitted. You will receive a corresponding confirmation by e-mail (after you have transferred any advance partial payment which may be required).

2. Rates

The rates listed in our website are extremely competitive. All of the prices appearing in this booking portal include VAT. Please note that as of 01/01/2014 a City Tax was introduced, which is NOT included in the published prices. The amount of the City Tax depends on the industry classification and category of the accommodation as well as on the municipality regulations. The city tax is to be paid directly at the accommodation.

3. Data Protection

In accordance with Article 13 of EU Regulation 2016/679 issued by the European Parliament and Council on 27 April, 2016 concerning the protection of natural persons as regards the processing of their personal data , as well as the free circulation of such data, and which abrogates Directive 95/46/EC (General Regulations for the protection of data), we hereby inform you that all of the data you enter in the context of the booking process – with the exception of your credit card information – will be transmitted to the given lodgings establishment; this is because this information is necessary to provide the agreed-upon services. Furthermore, HGV Service Genossenschaft digitally stores and processes the data in order to transmit information and/or advertising material. The data may be transmitted to partners of HGV Service Co-operative. By completing the booking process, you grant your permission for the use of your data in accordance with the aforementioned purposes. With regards to the processing of this data, you retain all rights set forth in the aforementioned statutory regulation. The legal holder is HGV Service Genossenschaft, Schlachthofstrasse 59, I-39100 Bozen/Bolzano. At the same time, you are prohibited from extracting, uploading, distributing, reproducing, or "framing" pages or content obtained from this website; in particular the use of this information for commercial or competitive purposes is expressly prohibited.

4. Exemption from Fees

You are welcome to make use of our services free of charge.

5. Terms of payment

The terms of payment are established and inserted individually by the accommodation facility. The terms of payment applied are indicated during the booking process and on the confirmation email.

6. Cancellation by guest

The cancellation terms are established and inserted individually by the accommodation facility. The cancellation terms applied are indicated during the booking process and on the confirmation email.

7. Exclusion of Liability

HGV Service Genossenschaft is liable exclusively for immediate damages which the guest incurs as the result of the non-fulfillment of the obligations of HGV Service Genossenschaft with regards to its own activities. In any case, HGV Service Genossenschaft is liable to a maximum amount corresponding to the total price of the booking to which the liability claim pertains. The lodgings establishments, alone, are responsible for ensuring that the data located in the portal is correct. The presentations in the portal of the lodgings establishments do not constitute evaluations or recommendations, either actual or implied. For this reason, HGV Service Genossenschaft assumes no liability for any incorrect and/or untrue information published in the portal and pertaining to the lodgings establishments (including rates and availability). Likewise, HGV Service Genossenschaft can in no way be held accountable for the services of the lodgings establishments and/or for any damages arising in conjunction with a stay in them, nor is HGV Service Genossenschaft liable for claims for damages arising before or during the stay and which are in any way related to bookings, cancellations, late arrivals, and/or premature departures.

8. Miscellaneous

Unless otherwise stated, the software used for our services and/or for our website and available on it, as well as the intellectual property including copyrights to the content and applications on our website, are the property of HGV Service Genossenschaft. By using our platform, you agree to use it exclusively for the purposes stated in the points above and to accept and comply with the conditions above. You may not monitor, copy, read/search, download, reproduce or otherwise use anything on our platform for a commercial purpose without the written permission of HGV Service Genossenschaft. We pay close attention to every visit to our Platform and will block anyone (and any automated system) that we suspect of: a) conducting an inappropriate number of searches; b) using a device or software to collect prices or other information; c) doing anything that places an unreasonable burden on our Platform. These terms and conditions and the provision of our services shall be governed by and construed in accordance with Italian law. For all disputes arising out of or in connection with these general terms and conditions and our services, the exclusive place of jurisdiction is Bolzano (Italy). If one of the provisions of this contract is or becomes invalid, this shall not affect the validity of the remaining provisions.

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code).